Comprehensive Guide: Setting Up and Troubleshooting Surface Headphones (2023)


Welcome to our comprehensive guide on setting up and troubleshooting Surface Headphones. Whether you've just unboxed your brand-new Surface Headphones or encountering connectivity issues, we've got you covered with step-by-step instructions and expert tips to ensure a seamless experience.

Identify Your Surface Headphones

Before diving into setup, it's crucial to identify your Surface Headphones model. Knowing your device version ensures that you follow the right steps for optimal performance.

Setting Up Your Surface Headphones

Step 1: Turn on Bluetooth

  • On Windows 10: Open the action center, ensure Bluetooth is activated.
  • On Windows 11: Access Network, select Bluetooth quick setting.
  • On iOS: Navigate to Settings, tap Bluetooth.
  • On Android: Open Settings, confirm Bluetooth is enabled.

Step 2: Put Headphones in Pairing Mode

  1. Turn off your headphones.
  2. Turn them back on and listen for "You're ready to pair."
  3. Attempt to pair your headphones following the setup instructions.

Step 3: Remove and Re-pair

If your headphones were previously paired, remove them from your device and try pairing again.

  • On Windows 10/11: Settings > Devices > Bluetooth & other devices > Remove Surface Headphones.
  • On iOS: Settings > Bluetooth > Forget This Device.
  • On Android: Bluetooth settings > Unpair Surface Headphones.

Step 4: Restart Your Device

After removing, restart your PC or phone before attempting to pair again.

Step 5: Check Bluetooth Compatibility

Ensure your device supports Bluetooth 4.0 or later. Consult your device's specifications or manufacturer's website for compatibility.

Step 6: Reset Surface Headphones

For persistent issues, perform a reset following the guidelines in the official documentation.

Step 7: Bluetooth Troubleshooter

  • Windows 10: Settings > Update & Security > Troubleshoot > Bluetooth > Run troubleshooter.
  • Windows 11: Settings > System > Troubleshoot > Other troubleshooters > Bluetooth > Run.

Step 8: Test on Another Device

Determine if the issue is device-specific by attempting to pair with another supported device.

Troubleshooting Connection Issues

Step 1: Ensure Bluetooth is On

Double-check that Bluetooth is activated on your device.

Step 2: Power Cycle Headphones

Turn off and on your headphones to refresh the connection.

Step 3: Manual Connection

Access Bluetooth settings on your device and attempt to connect manually.

  • On Windows 10: Settings > Devices > Bluetooth & other devices > Connect Surface Headphones.
  • On Windows 11: Settings > Bluetooth & devices > View more devices > Connect.
  • On iOS: Settings > Bluetooth > Connect to Surface Headphones.
  • On Android: Bluetooth settings > Connect to Surface Headphones.

Step 4: Manage Connected Devices

Surface Headphones can connect to eight devices but only two simultaneously. Use the Surface app or Bluetooth settings to disconnect from unused devices.

  • Windows 10/11: Surface app > Surface Headphones > Device information > Disconnect.
  • iOS/Android: Surface app > Account > Surface Headphones > Device information > Disconnect.


By following these detailed steps, you can confidently set up and troubleshoot your Surface Headphones. If issues persist, don't hesitate to explore additional resources or contact our support community for further assistance. Enjoy your enhanced audio experience with Surface Headphones!

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